How to create a customer account?

Home Kool Home® Distribution is reserved for professionals, whatever your sector.
You can create your customer account here.

How can I see the prices?

To see the prices you will need to have a customer account and be logged in.

Kindly note that following the creation of your account, our team will carefully evaluate the information provided, and grant you complete access to our catalog and B2B pricing. This process typically takes no more than one business day, and we appreciate your patience and comprehension.

What is the Minimum Order Quantity?

Please note that we have a minimum order value of €1.200.

Can I have volume discounts?

At Home Kool Home® Distribution, we understand the importance of budgeting for your business, which is why we offer volume discounts based on the amount of your purchase. Our pricing is flexible and can be tailored to meet your specific needs. If you have a large order or a unique request, don't hesitate to ask for a free quote or contact us directly. We're here to support you and help your business thrive.

Do you have bespoke solutions?

Home Kool Home® Distribution provides bespoke customization services for textiles, tableware, and amenities that are ideal for hotels and restaurants.

With our expertise and cutting-edge technology, we can create unique and personalized designs that showcase your brand and elevate your customer experience. Whether you're looking for custom linens, branded dishware, or unique amenities, we can help you bring your vision to life. Our team is dedicated to delivering high-quality products that meet your specific needs, on time and within budget.

Ask for a free quote today to see how we can help your business stand out.

What are the payment methods?

Payment can be made:
• By credit card;
• By bank transfer using the IBAN which will be sent to you upon validation of your order.

Please note that your order cannot be validated and stocks reserved before receipt of payment.

Is the payment secured?
Credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the bank and Home Kool Home® Distribution has no access to these details and cannot keep them on its servers. They are therefore requested for each new transaction on the website.

What is the VAT policy?

In Portugal, VAT is applicable on all sales. However, for sales to other countries in Europe, if you has registered with VIES (VAT Information Exchange System), VAT exemption is aplied.

How Deliveries works?

At this time, we provide delivery services to all European countries, and the good news is that orders over €2.500 are completely free!

Once your order has been validated, our customer service team will work with you to schedule the best delivery date.

Shipping costs are calculated automatically by the platform, depending on the value of the order:

  • Orders < €1.500 - Shipping Cost 120€
  • Orders between €1500 - €2500 - Shipping Cost €150
  • Orders > €2.500 - Free Shipping

If you are from outside europe please do not hesitate to send us a request via our contact form.

What if I have a problem with an order?

If you have any problem with your order, like receiving a product that you didn't order or receiving an incomplete order, we invite you to contact our customer service as soon as possible to resolve the situation.

Can't find what you're looking for?

Send us an email to tell us what's up and our team will get back to you within 24 working hours.